物流政策
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Canada: We include FREE shipping within Canada from our location in B.C. using Canada Post Regular Parcel service. Estimated shipping times are as follows:
| Shipping distance | Local | Regional | National |
|---|---|---|---|
| Projected arrival date (business days) | 1 - 3 days | 3 - 6 days | 4 - 10 days |
You can also choose Canada Post Expedited Parcel service- Calculated at checkout- Estimated shipping times are as follows:
| Shipping distance | Local | Regional | National |
|---|---|---|---|
| Projected arrival date (business days) | 1 - 2 days | 1 - 4 days | 2 - 8 days |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at heliotile@icloud.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please refer to https://www.heliotile.ca/policies/refund-policy
If you have any further questions, please don't hesitate to contact us at heliotile@icloud.com